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iQOS - Intelligent Quality Optimization Service

Medicare Advantage quality performance is still managed reactively. By the time Stars and HEDIS results become clear, opportunities to intervene have narrowed. Providers and quality teams are left reviewing outcomes after performance is locked in – managing results instead of influencing them.

iQOS changes that. It delivers timely, actionable insight early enough for providers and quality teams to take corrective action -so performance can improve while there is still time to act.

See how iQOS works
For Executives
Quality & Stars Leaders

Move from quarterly retrospectives to early, proactive performance management.

For Compliance Teams
Providers & Care Teams

Receive clear, prioritized insight on where intervention will make a difference.

For coders
Executive & Compliance Leaders

Confidence that quality actions are intentional, explainable, and defensible.

Reduction in manual chart and care gap review effort

90%

Reduction in manual chart and care gap review effort

Higher Star Ratings

5★★★★★

Higher Star Ratings

Improvement in documentation quality

5x

Improvement in documentation quality

Improvement in code quality

2x

Improvement in code quality

MA Quality Insights — Early Enough to Change Outcomes

MA Quality Insights — Early Enough to Change Outcomes

iQOS moves Medicare Advantage quality performance from retrospective analysis to early, actionable execution across Stars and HEDIS measures.

Rather than waiting months for post-Q1 reports, iQOS identifies gaps early in the measurement year while intervention is still possible. AI agents surface emerging risks and pinpoint where action will have the greatest impact.

This enables quality and provider teams to focus on actions that directly influence Star Ratings, instead of spreading resources across broad, late-stage initiatives.

Built for Accountability Across Stars, HEDIS, and Oversight

Built for Accountability Across Stars, HEDIS, and Oversight

Quality performance doesn’t end with improvement—it must also withstand review.

iQOS is designed so every quality action is supported by clear rationale. Each intervention is supported by clear rationale, aligned to Stars performance, HEDIS requirements, and quality risk. Because recommendations are AI-generated but expert-governed, quality decisions remain transparent and defensible under internal review, CMS audits, or external scrutiny.

Agent-Driven Quality Execution, Not Just Insight

Agent-Driven Quality Execution, Not Just Insight

iQOS introduces an agent-driven approach to quality performance management. Instead of static analysis, intelligent agents investigate performance changes and identify the underlying drivers behind them.

This eliminates weeks of manual investigation and accelerates response.Once issues are identified, agents help activate the next best actions across member and provider workflows.

Actions remain aligned to quality objectives and outcomes.

Measurable Impact that Compounds Across the Measurement Year

Measurable Impact that Compounds Across the Measurement Year

Organizations using iQOS see tangible improvement in how quality performance is managed and realized over time.

Earlier identification of at-risk measures enables timely course correction. Provider and member outreach becomes more focused and effective. Quality teams spend less time reacting to missed performance and more time driving improvement where it matters most.

The result is stronger Star Ratings, improved compliance outcomes, and a quality program that improves across the year—not after it ends.

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