Payer correspondence is costing you more than you think.
ARIA turns payer correspondence into ready-to-work actions, automatically.
Denials, appeals, record requests, and audit notices arrive through email, fax, mail, payer portals, and EDI. Your team spends hours finding them, matching them, and deciding what needs to happen next. ARIA captures every piece, understands what it means, matches it to the right patient and claim, and routes it to the team that owns the work.
Certified & compliant with
HIPAA
ISO 27001:2022
SOC 2 Type II
Hidden Costs
The hidden workload behind every payer letter
Payer correspondence creates a hidden workload across RCM, patient financial services, HIM, and acute care management.
~16,000
Payer communications a year
~62
Arriving every working day
15–25min
of manual handling per item
4,000–6,700
Hours consumed annually
How ARIA Works
From payer correspondence to work-ready action
ARIA captures, understands, matches, and routes payer correspondence automatically.
Capture
Every piece, wherever it arrives
ARIA captures every piece of correspondence, wherever it arrives: email, fax, mail, payer portals, and EDI.
Understand
What it means
ARIA identifies what the correspondence means: denial, appeal, record request, audit notice, and more.
Match
To the right account
The correspondence is matched to the right patient, encounter, claim, and account.
Route
To the right team
The right work reaches the right team, ready for action.
Watch It In Action
No inbox triage.
No manual matching.
No hunting for the right account.
Schedule a Demo
The Impact
What could ARIA recover for your organization?
Projected savings and recovered revenue based on real payer correspondence volumes across comparable health systems.
3,200–5,400
Manual hours reduced or automated
More operational capacity without adding headcount.
$115K–$250K
Productivity value released
RCM, HIM, and other skilled teams spend less time handling correspondence and more time working accounts.
$150K–$500K
Potential revenue protection
Faster action on denials, appeals, and other payer-driven work means fewer missed opportunities.
Modeled for a 340-bed health system processing ~16,000 inbound payer communications annually. Actual results depend on your volume, denial mix, and current staffing model.
Cross-Functional Impact
One workflow. Multiple teams.
A single workflow delivering tailored value across every function touched by payer correspondence.
CFO & Finance
Protect revenue already owed.
Faster action on denials and appeals, with visibility into what's moving and what's stuck.
RCM & Denials
Stop managing the inbox. Start working the accounts.
Receive correspondence already understood, matched, and routed to the right work queue.
HIM & Coding
Get every record request matched and ready to work.
Reduce manual matching and maintain a complete audit trail for every document.
PFS & Acute Care Management
Receive work ready for action.
Every item arrives linked to the right account and categorized by what needs to happen next.
Why ARIA
More than document automation.
ARIA doesn't just read documents. It connects correspondence to the patient, encounter, claim, and workflow, then delivers it to the team that needs to act.
Extends beyond one workflow
Payer Communications is the first ARIA agent. Built on Bloom Value's FAST Platform, the same intelligence can extend across additional revenue-cycle workflows.
Gets smarter with your operation
Corrections and payer-specific patterns continuously improve classification, extraction, and routing.
Built for healthcare
Security, compliance, role-based access, and auditability are built into the platform from the start.
Fits your existing environment, not replaces it.
ARIA works alongside your existing EHR and payer connections.
Start where the leakage starts,
with the mail.
See what ARIA could change across your payer correspondence workflow.